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Nexus IT Consultants’ Earl Foote recently interviewed Lester Keizer on how businesses should be maintaining business continuity during the COVID-19 pandemic.
The coronavirus pandemic is in full swing and has not shown any signs of slowing down. In order to fight the spread of the virus, businesses across the country have sent their staff members home and hastily pivoted to a remote work model.
Without the right technologies and processes in place, it can be difficult to maintain business continuity in this setting. This is precisely why Earl Foote recently interviewed business continuity expert Lester Keizer – check out the full interview to learn more:
“In the last few months, the whole world has changed,” says Lester. “It feels like those [business continuity] plans have been thrown out the window”.
Over the course of the interview, Lester discussed three key areas of consideration for businesses trying to maintain continuity through the pandemic:
Relationships
“Your first responders are your friends, your clients, and your competition,” says Lester. “Business continuity is about more than just a plan, it’s a lifestyle.”
Lester explained that businesses need to be resourceful, and also act as a resource – even to other competitors. By working together, businesses are more likely to survive the economic effects of a crisis like this.
“I’ve seen a lot of people offer really great resources to the public, including their competitors,” says Earl.
Retooling
“We need to think out of the box in how we do business right now,” says Lester.
Lester also pointed out that business can’t continue as usual. Where and when you can, go out of your way to support clients as they change to a work-from-home model. If possible, offer vastly discounted service and free resources.
Cybersecurity
“The point is to make sure the client has that peace of mind that they’re not being hacked,” says Lester.
Lastly, Lester spoke about cybersecurity. Cybersecurity is a major concern during a crisis like this. Switching to a work from home model comes with a number of cybersecurity risks that may have been overlooked in the rush to get going and maintain business continuity.
And while a VPN, multi-factor authentication and other cybersecurity solutions are important, in the end, it’s about the client’s peace of mind. You need to do what’s necessary to make sure they feel secure while their team works from home.