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Our Advanced Plan provides all of the key components of the Basic Plan. It also includes monthly service hours and several other key components such as Backup Monitoring and Validation.
| Monitoring and Maintenance | |
| Advanced Remote Server / Workstation Monitoring | |
| Network Device Monitoring | |
| Preventive Maintenance | |
| Security / Intrusion Monitoring (Hardware Dependent) | |
| Preventive Maintenance | |
| System Performance and Speed Optimization (Defrags, CHKDSK, Temp File Cleanup, etc.) |
|
| Patch Management (Windows, Office, Adobe, Java, Chrome, Firefox, AntiVirus, Firewall, etc.) |
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| Quarterly Network Device Maintenance | |
| Monthly Network Health Report | |
| Labor | |
| Email Support | |
| Help Desk | |
| 8-5 ER Support | |
| 24/7 ER Support | |
| Onsite Support | 1 Hour Per Month Per Enrolled Device |
| Remote/Phone Support | 1 Hour Per Month Per Enrolled Device |
| 2 Hour SLA | 4 Hour SLA |
| Break/Fix Repair | 1 Hour Per Month Per Enrolled Device |
| Comprehensive IT Infrastructure & Project Mgt. (Phone, Audio/Video, Security, Access Controls, etc.) |
1 Hour Per Month Per Enrolled Device |
| ISP Management | |
| Monthly Service reports | |
| Annual IT Review | Hourly Rates Apply |
| Procurement Services | |
| IT Policy / Process Consulting | |
| Services | |
| Client Portal Access | |
| Network Documentation | |
| Asset Management | |
| Printer Monitoring, Management and Updates | 1 Hour Per Month Per Enrolled Device |
| Hosted Exchange | Monthly Rates Apply |
| Web Hosting | Monthly Rates Apply |
| Hosted PBX Phone Systems | Subscription Rates Apply |
| Custom Web & App Development & Design | 1 Hour Per Month Per Enrolled Device |
| Search Engine Optimization, Social Media, & Blog Design | 1 Hour Per Month Per Enrolled Device |
| Virtual CIO | Hourly Rates Apply |
| Back-up | |
| Off-Site Remote Back-up | Subscription Rates Apply |
| Backup Management / Validation | |
| Disaster Recovery Implementation / Management and Validation | Subscription Rates Apply |
| Security | |
| Realtime Spam / Virus / Malware Protection Filtering and Monitoring | Subscription Rates Apply |
| Security / Intrusion Monitoring (Hardware Dependent) | |
| AntiVirus / Malware Scans and Reporting | Subscription Rates Apply |
| Firewall, Router, Switch, Access Point Management and Updating | 1 Hour Per Month Per Enrolled Device |
| Internet Content Filtering | Subscription Rates Apply |
| Smart Host Email Relay Service | Subscription Rates Apply |